Accessing Device Information – Windows Operating System

Accessing Device Information – Windows Operating System

Once a Windows device is added to LDM, admins can view the device information and perform basic actions through the Device Tray. You can navigate to the Device Tray by following this path: Device Management > Device List > (Select the device) > Device Tray. 

Device Tray

When you open the tray, the device name appears in the top-left corner. To edit it, select the three-dot menu in the top-right corner.
If a device has available updates, a small red dot will appear next to its name in the device list, and a notification will also be shown in the device tray.
Go to System Update page: This button redirects the user to the System Update page. If the device has a critical update pending, the user will be directed to the System Update page with the updates filtered to show only Critical updates.

Warning
If a device is not fully registered or is not licensed, neither its data nor action functionality will be available in the Device Tray.

Device information is organized into different Tabs:

Device Info Tab

This tab provides detailed device information, which is presented in these subtabs:

Device Information

  1. If the device has an Intel chip and no Intel vPro® installed, you will see the option to Install Intel vPro® Agent; if the device already has Intel vPro® installed, you will see the option to Uninstall Intel vPro® Agent. 

  2. Network information:  Online/Offline.

  3. License information: name of the license if the device is licensed. 

  4. Uptime/Downtime Duration: this metric indicates the duration a device has been online or offline since it was claimed. The percentage measures the uptime or downtime relative to the total time.

  5. Device Category (PC/tablet/mobile/SmartEdge/AR/VR).

  6. Serial number.

  7. Package type: Standard (for 64 and 86 processors) or ARM (for ARM 64 processor).

  8. UDC version. 

  9. Storage capacity (only if the device is online).

  10. Battery capacity (only if the device is online).

  11. Lock Screen: Organization admins can lock device screen remotely to disable any unauthorized access. This process may take up to 10 seconds to complete. Once the device is locked successfully, the Lock Screen button will be disabled.  The Lock Screen capability is a customizable feature, which can be added or removed from LDM Customization in the left panel.

  12. Reboot.

Hardware

Provides details about the Motherboard, CPU, Memory, Hard disk, Monitor and Network Card.

Details

  1. Product Family.

  2. Manufacturer Name.

  3. Operating System.

  4. Update Hours: displays the scheduled time for system updates on the device.

  5. Country where the device is located.

  6. Language: device language setting.

  7. Time zone offset: the device’s time zone according to its physical location.

  8. Connectivity: Available or Unavailable.

  9. Created date.

  10. Updated date: date of the device's most recent update.

  11. System details: Bios version of the device.

Intel vPro® Essentials

Notes
This tab is visible when Intel vPro Essentials is installed on the device.
Remote Power Management: provides Org Admin with the ability to perform some the following actions: 
  1. Power Off.

  2. Restart.

  3. Lock Screen: Organization admins can lock device screen remotely to disable any unauthorized access. This process may take up to 10 seconds to complete. Once the device is locked successfully, the Lock Screen button will be disabled.  The Lock Screen capability is a customizable feature, which can be added or removed from LDM Customization in the left panel.

  4. Sleep: Organization admins can put a device to sleep and wake it up manually, or schedule an alarm clock to wake it up automatically. For more information, please consult Putting an Intel vPro® device to Sleep.
Hardware Asset Management : provides details on the Motherboard, CPU, Memory and Hard Disk
  1. EMA CIRA Connection - Shows whether the EMA CIRA is connected or not. 
  2. Endpoint group
  3. Intel AMT Profile
  4. Intel EMA Agent details (along with connection status)
  5. Intel AMT details
  6. Intel AMT CIRA Selected (Yes/No)
  7. Intel AMT setup status (Pre Provisioning/Provisioned)
  8. Interface
  9. Nearby endpoints

BIOS Tab

This tab provides access to BIOS settings for compatible Lenovo devices including ThinkPad, ThinkStation, and ThinkCentre models. The device must have a valid license to access this feature. For more information about this tab, see the article Remote Bios Access and Configuration.

Apps Tab

Displays the following options: 

From LDM  

Displays the apps that are currently installed in the device from the LDM portal, along with the version details, and the apps that are scheduled to be deployed. It offers the ability to Uninstall the applications.

Available Apps 

Displays the apps that can be deployed on the device and provides the ability to deploy them. 
To deploy an app, toggle the Status button. To cancel or uninstall a deployment click on the red X located  to the right of the app’s toggle button.

Software Inventory

Displays the list of applications installed on the device. Click the Refresh Software Inventory link to update the list. The date of the last update is displayed below the link. 
For information about how to generate a software inventory report, please consult Viewing Software Inventory Audit Report.  
Info
There is a known limitation regarding the display of information about installed software on Windows devices, regardless of whether the application was installed via the LDM Portal or manually by the user. 
Some installed applications might appear only in the "Apps and Features" section, while others may be listed in both "Apps and Features" and "Programs and Features."
  1. Only the applications that are listed in "Programs and Features" will be reflected in the Software Inventory tab after selecting the Refresh Software Inventory option.
  2. All applications installed through the LDM portal should be visible in the From LDM tab, regardless of whether they are listed in "Apps and Features" or "Programs and Features."

Accessories Tab

The Accessories tab displays docking station information when the peripheral is connected. This information is also reflected on the Accessories Inventory page - for information, refer to Using Accessories Inventory. This tab provides the following details:
  1. Product Family
  2. Name
  3. Serial Number
  4. Firmware Version
  5. Last Update
  6. List of connected peripherals with their serial numbers and ports, if available.

Remote Management Tab

Available only for those devices with the Intel vPro agent installed.  This tab displays the following options:

Remote BIOS Management

  1. Allows IT Admins to access the device’s BIOS settings
  2. Requires Intel vPro® agent installed on a device with the Intel vPro chipset
For more details, please consult Using Remote BIOS Management on Intel vPro® Devices article.

Remote Desktop Management

  1. Allows IT Admins to connect to an eligible end user’s device and access the device
  2. Available for any device with the Intel vPro agent installed. It does not need to have the Intel vPro chipset.
For more information, please consult Using Remote Desktop Management on Intel vPro® Devices article.

Peripherals and IoT Tab

Displays the following information: USB or HDMI peripherals connected to the device, along with the currently ports in use.

Warranty Tab

This tab provides detailed information about the device’s warranty or warranties, including the name, type, expiration date, and purchase date.
Click this link for detailed information about each warranty and upgrade or extend the warranty. 

For more information about warranties, please consult Viewing Warranty Information article. 
Notes
The Warranty tab is displayed only for Lenovo devices with a Premium license.

Alerts History Tab

Displays the following information: Low Battery alert, low Storage alert, OTA Deployment alert.
Info
Alert status is reflective over a rolling seven-day period. 

Activity History Tab

Displays the following information: device activity and username, date and time of the event. It also offers the ability to Export activity history as a CSV file.

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