Using Remote Desktop Management on Intel vPro® Devices
IT Admins can connect to an eligible end user’s device from the Device Management > Devices page and selecting the Remote Management tab in the device tray, then Remote Desktop.
The device must be online, licensed and have the Intel vPro® agent installed. The device must be attended as the end user must consent to sharing access with LDM user.
- Click the Connect button to access the device
- Once connected, LDM will require the end user to click on Consent on the device to share access with the LDM User.
- Once the consent is provided, the device desktop can be viewed and accessed via LDM. LDM Users can perform the following operations:
- View all desktop displays available on the connected device
- Modify the scale of the desktop image seen on LDM
- Adjust the image quality seen on LDM
- Rotate the image on LDM
- Access Ctrl+Alt+Del on the end device
- Increase desktop image to full screen on LDM
- To disconnect from the device, click the Disconnect button.
Once disconnected, end user consent will be required to reconnect.
Would a video help? Click here to watch
Related Articles
Using Remote BIOS Management on Intel vPro® Devices
IT Admins can connect to an eligible end user’s device from the Device Management > Devices page and selecting the BIOS Management tab in the device tray. The device must be online, licensed and have the Intel vPro® agent installed. The device must ...Utilizing Intel vPro® Agent
Lenovo Device Manager support Intel vPro® EMA functionality with the installation of the Intel vPro® agent during LDM provisioning. Certain LDM features may be available differently for devices with Intel vPro® Essentials and Intel vPro Enterprise ...Putting to Sleep an Intel vPro® Device
This feature offers the ability to put an Intel vPro®device to sleep and wake it up manually, or to schedule an alarm clock to have the system wake up the device at a specific date and time. Click on Device Management > Device List > (Click on the ...Using Policy Management
Policy Management provides customized settings for LDM organizations. This feature is available only for Org Admins and MSP Admins. LDM Organization Settings Navigate to Policy Management > LDM Organization Settings on the left pane. The following ...Viewing Device Information – Windows Operating System
Once a Windows device is added to LDM, admins can view the device information and perform basic actions through the Device Tray. You can navigate to the Device Tray by following this path: Device Management > Device List > (Select the device) > ...