Using Remote Desktop Management on Intel vPro® Devices

Using Remote Desktop Management on Intel vPro® Devices

IT Admins can connect to an eligible end user’s device from the Device Management > Devices page and selecting the Remote Management tab in the device tray, then Remote Desktop.
The device must be online, licensed and have the Intel vPro® agent installed. The device must be attended as the end user must consent to sharing access with LDM user.


  1. Click the Connect button to access the device
  2. Once connected, LDM will require the end user to click on Consent on the device to share access with the LDM User.

  3. Once the consent is provided, the device desktop can be viewed and accessed via LDM. LDM Users can perform the following operations:
    1. View all desktop displays available on the connected device
    2. Modify the scale of the desktop image seen on LDM
    3. Adjust the image quality seen on LDM
    4. Rotate the image on LDM
    5. Access Ctrl+Alt+Del on the end device
    6. Increase desktop image to full screen on LDM
  4. To disconnect from the device, click the Disconnect button.
Once disconnected, end user consent will be required to reconnect.

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