Viewing Device Information – Windows Operating System

Viewing Device Information – Windows Operating System

Once a Windows device is added to LDM, admins can view the device information and perform basic actions through the Device Tray. You can navigate to the Device Tray by following this path: Device Management > Device List > (Select the device) > Device Tray. Once opened, the tray displays the device's name in the top-left corner. To edit the name, simply click on the three-dot menu located at the top-right corner of the tray.
If a device is not fully registered or is not licensed, neither its data nor action functionality will be available in the Device Tray.
 
Device information is organized into different Tabs:

Device Info Tab

This tab provides detailed device information, which is presented in these subtabs:



Device Information

  1. If the device has an Intel chip and no Intel vPro® installed, you will see the option to Install Intel vPro® Agent; if the device already has Intel vPro® installed, you will see the option to Uninstall Intel vPro® Agent. 
  2. Network information:  Online/Offline.
  3. License information: name of the license if the device is licensed. 
  4. Uptime/Downtime Duration: this metric indicates the duration a device has been online or offline since it was claimed. The percentage measures the uptime or downtime relative to the total time.
  5. Device Category (PC/tablet/mobile/SmartEdge/AR/VR).
  6. Serial number.
  7. Package type: Standard (for 64 and 86 processors) or ARM (for ARM 64 processor).
  8. UDC version. 
  9. Storage capacity (only if the device is online).
  10. Battery capacity  (only if the device is online).
  11. Lock Screen: Organization admins can lock device screen remotely to disable any unauthorized access. This process may take up to 10 seconds to complete. Once the device is locked successfully, the Lock Screen button will be disabled.  The Lock Screen capability is a customizable feature, which can be added or removed from LDM Customization in the left panel.
  12. Reboot.

Hardware

Provides details about the Motherboard, CPU, Memory, Hard disk, Monitor and Network Card.

Details

  1. Product Family.
  2. Manufacturer Name.
  3. Operating System.
  4. Update Hours: displays the scheduled time for system updates on the device.
  5. Country where the device is located.
  6. Language: device language setting.
  7. Time zone offset: the device’s time zone according to its physical location.
  8. Type of Connectivity.
  9. Created date.
  10. Updated date: date of the device's most recent update.

Intel vPro® Essentials

This tab is visible when Intel vPro Essentials is installed on the device.
Remote Power Management: provides Org Admin with the ability to perform some the following actions: 
  1. Power Off.
  2. Restart.
  3. Lock Screen: Organization admins can lock device screen remotely to disable any unauthorized access. This process may take up to 10 seconds to complete. Once the device is locked successfully, the Lock Screen button will be disabled.  The Lock Screen capability is a customizable feature, which can be added or removed from LDM Customization in the left panel.
  4. Sleep: Organization admins can put a device to sleep and wake it up manually, or schedule an alarm clock to wake it up automatically. For more information, please consult Putting an Intel vPro® device to Sleep.
Hardware Asset Management : provides details on the Motherboard, CPU, Memory and Hard Disk
  1. EMA CIRA Connection - Shows whether the EMA CIRA is connected or not. 
  2. Endpoint group
  3. Intel AMT Profile
  4. Intel EMA Agent details (along with connection status)
  5. Intel AMT details
  6. Intel AMT CIRA Selected (Yes/No)
  7. Intel AMT setup status (Pre Provisioning/Provisioned)
  8. Interface
  9. Nearby endpoints

TCC Tab

This tab is visible when you select a Think Centre device.

To access TCC tab, Navigate to Device Management > Devices > Device List > (Select the ThinkCentre device) > Device Tray. The TCC tab is located to the right of the Device Info tab, and displays the following information for the selected device:

Supervisor Password

This feature allows an Admin to enter the device’s Supervisor BIOS Password, which is necessary for One Key Disposal and Firmware Lock. 
This password is set on the device by the end user or the IT department and is not set here. If the device has a Supervisor Password, the user must enter it here. It is required by UDC to issue the command for the two features mentioned above.

Strong Password

Displays the current settings of strong password options for the selected device. To modify these settings, click the Using ThinkCentre Customization link and follow the instructions explained in article Using ThinkCentre Customization.

Power Efficiency

You can change the selection and click Save to apply your changes.

Firmware Lock

Shows the setting of this feature for the selected device. 

For more information about these features and to modify settings, please refer to the article Using ThinkCentre Customization. 

Apps Tab

Displays the following options: 

From LDM  

Displays the apps that are currently installed in the device from the LDM portal, along with the version details, and the apps that are scheduled to be deployed. It offers the ability to Uninstall the applications.

Available Apps 

Displays the apps that can be deployed on the device and provides the ability to deploy them. 
To deploy an app, toggle the Status button. To cancel or uninstall a deployment click on the red X located  to the right of the app’s toggle button.

Software Inventory

Displays the list of applications installed on the device. Click the Refresh Sotware Inventory link to update the list. The date of the last update is displayed below the link. 
For information about how to generate a software inventory report, please consult Viewing Software Inventory Audit Report.  

There is a known limitation regarding the display of information about installed software on Windows devices, regardless of whether the application was installed via the LDM Portal or manually by the user. 

Some installed applications might appear only in the "Apps and Features" section, while others may be listed in both "Apps and Features" and "Programs and Features."
  1. Only the applications that are listed in "Programs and Features" will be reflected in the Software Inventory tab after selecting the Refresh Software Inventory option.

  2. All applications installed through the LDM portal should be visible in the From LDM tab, regardless of whether they are listed in "Apps and Features" or "Programs and Features."

Remote Management Tab

Available only for those devices with the Intel vPro agent installed.  This tab displays the following options:

Remote BIOS Management

  1. Allows IT Admins to access the device’s BIOS settings
  2. Requires Intel vPro® agent installed on a device with the Intel vPro chipset
For more details, please consult Using Remote BIOS Management on Intel vPro® Devices article.

Remote Desktop Management

  1. Allows IT Admins to connect to an eligible end user’s device and access the device
  2. Available for any device with the Intel vPro agent installed. It does not need to have the Intel vPro chipset.
For more information, please consult Using Remote Desktop Management on Intel vPro® Devices article.​​​​​

Peripherals and IoT Tab

Displays the following information: USB or HDMI peripherals connected to the device, along with the currently ports in use.

Warranty

This tab displays detailed information about the device’s warranties.  For more information about warranties, please consult Viewing Warranty Information in Lenovo Devices article. 

Please note that it is only shown for Lenovo devices with a Premium License.

Alerts History Tab

Displays the following information: Low Battery alert, low Storage alert, OTA Deployment alert.
Alert status is reflective over a rolling seven-day period. 

Activity History Tab

Displays the following information: device activity and username, date and time of the event. It also offers the ability to Export activity history as a CSV file.

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