Viewing Device Information – Windows Operating System

Viewing Device Information – Windows Operating System

Once a Windows device is added to LDM, admins can view the device information and perform basic actions through the Device Tray. You can access the device tray from Device Management > Device List > (Click on the device) > Device Tray
If a device has not been fully registered or is not licensed, neither the device data nor action functionality will be available in the Device Tray.
The Device Tray contains the following tabs. Use the forward and back arrows at each end of the tab selector to access additional items. 

Device Info

This tab provides the following information:


  1. Device Name (with option to edit the name), picture of the type of device, Intel chip logo (vPro/vPro Enterprise/vPro Essentials)
  2. Device status, License status (licensed/unlicensed)
  3. Network information (Online/Offline), Device Category (PC/tablet/mobile/SmartEdge/AR/VR), Device Serial Number
  4. If the device already has Intel vPro® installed, you will see the option to Uninstall Intel vPro® Agent. If the device has an Intel chip and no Intel vPro® installed, you will see the option to Install Intel vPro® Agent
  5. Refresh button to refresh the status of the device
  6. Device Battery and Storage indicator
  7. Device Details – Provides the option to rename the device. Additionally provides the device hardware and software details
  8. Intel vPro® Details – This section provides the following information –
  1. Remote Power Management – Ability for the org admin to remotely control the device through different operations: 
  1. Power Off
  2. Restart
  3. Lock Screen: Organization admins can lock device screen remotely to disable any unauthorized access. This process may take up to 10 seconds to complete. Once the device is locked successfully, the Lock Screen button will be disabled.  The Lock Screen capability is a customizable feature, which can be added or removed from LDM Customization in the left panel
  4. Sleep: Organization admins can put a device to sleep and wake it up manually, or schedule an alarm clock to wake it up automatically Please refer to Putting an Intel vPro® device to Sleep.
  1. Hardware Asset Management – Provides details on the Motherboard, CPU, Memory and Hard Disk
  2. EMA CIRA Connection - Shows whether the EMA CIRA is connected or not. This section also provides the following information - Endpoint group, Intel AMT Profile, Operating System, Intel EMA Agent details (along with connection status), Intel AMT details, Intel AMT CIRA Selected (Yes/No), Intel AMT setup status (Pre Provisioning/Provisioned), Interface, Nearby endpoints




Troubleshooting Hint: If the EMA CIRA status shows Not Connected, Org Admins/IT Admins can troubleshoot the issue by following the tips mentioned in this article. It's important to remember that if EMA CIRA or the agent is not connected, it may impact some of the Intel vPro® features on LDM.


Apps

Displays the following options: 

From LDM  

Displays the apps that are currently installed in the device from the LDM portal, along with the version details, and the apps that are scheduled to be deployed.  
  1. View the app name, version, scheduled date and status
  2. Ability to delete the scheduled deployment 

Available Apps 

  1. View LDM-managed applications (software, firmware, driver) available on device 
  2. Ability to deploy application updates to the device
  3. Uninstall applications from the device
  4. View deployment status
  5. Ability to filter only errors during deployment

App Restrictions 

To view this tab, it must be enabled in the Org Settings (Refer Creating a Lenovo Device Manager Organization article for more information).
  1. Displays a list of standard pre-loaded Android apps 
  2. Allows end user app experience to be controlled remotely. In the App Restrictions tab, select one of these options:
  1. Show (default) – allows app to be visible and usable on the device
  2. Hide – app will be hidden on the device and unusable
  3. Disable – app will be visible, but will be disabled and unusable

Remote Management

Available only for those devices with the Intel vPro agent installed.  This tab displays the following options:

Remote BIOS Management

  1. Allows IT Admins to access the device’s BIOS settings
  2. Requires Intel vPro® agent installed on a device with the Intel vPro chipset
For more details, refer the Using Remote BIOS Management on Intel vPro® Devices article.

Remote Desktop Management

  1. Allows IT Admins to connect to an eligible end user’s device and access the device
  2. Available for any device with the Intel vPro agent installed. It does not need to have the Intel vPro chipset.
For more details, refer the Using Remote Desktop Management on Intel vPro® Devices article.

Peripherals and IoT

Displays the following options:
  1. View any USB or HDMI connected peripheral connected to the device
  2. View type of port in use (e.g., USB, HDMI)

Alerts History Tab

Displays the following options: 
  1. View any Low Battery alert 
  2. View any Storage alert 
  3. View any OTA Deployment alert
Alert status is reflective over a rolling seven-day period. 

Activity History Tab

Displays the following options:
  1. View the device Activity History 
  2. Export device activity history as CSV file

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