Viewing Device Information – Android Operating System

Viewing Device Information – Android Operating System

Once an Android device is added to LDM, admins can view the device information and perform basic actions through the Device Tray. You can access the device tray from Device Manager > Device List > (Click on the device) > Device Tray
If a device has not been fully registered or is not licensed, neither the device data nor action functionality will be available in the Device Tray.
The Device Tray contains the following tabs. Use the forward and back arrows at each end of the tab selector to access additional items. 

Device Info

This tab displays the following details 

  1. Device Name (with option to edit the name), picture of the type of device
  2. Device status, License status (licensed/unlicensed)
  3. Network information (Online/Offline), Device Category (PC/tablet/mobile/SmartEdge/AR/VR), Device Serial Number
  4. A Refresh button to refresh the status of the device
  5. Device Battery and Storage indicator 
  6. Power Options (Reboot) – Reboot the device remotely
  7. Device Wipe (Factory Reset) – When the device is factory reset, all device history will be removed from LDM and the device will not be managed. Org admins/MSP admins will receive an email notification with the organization details, device serial number, date of factory reset.​​​

    By default, Factory Reset operation requires MFA sign-on to be enabled. To enable MFA, go to User Profile > Security tab and enable the Microsoft Two-Step Verification toggle button. This will force you to log out from the LDM portal and log back in again. Once you log in, the Factory Reset button will be enabled. To disable this default MFA sign-on behavior, go to Organization Settings.​​​ Under the Feature tab, disable the Android Factory Reset toggle.
  1. Device Details – Provides the option to rename the device. Additionally it displays the device hardware and software details. Click Save to save changes , if applies.

Settings

This tab provides two different settings information – Network Settings and Device Settings.

Network Settings

Users can enable/disable the connectivity (such as Wi-Fi and Bluetooth) directly from the portal. Changes made in this section will be remotely performed on the device.

Device Settings

This tab has two sections – Remote Management and Device Restrictions.

Remote Management

In case the device is stolen or lost, administrators can remotely lock and reset the device password/PIN to disable access to the device. Click Lock Device under Remote Management to reset the device password/PIN. 

By resetting the password/PIN, the device will be automatically locked. However, this operation will take place only when the device is online. If the device is offline, LDM will continue to attempt this action for 1 hour. Reset PIN allows users to enter only 4 numbers while Reset Password allows users to enter a minimum of 6 characters and accepted special characters.

By default, Remote Lock operation requires MFA sign-on to be enabled. To enable MFA, go to User Profile > Security tab and enable the Microsoft Two-Step Verification toggle button. This will force you to log out from the LDM portal and log back in again. Once you log in, the Factory Reset button will be enabled. To disable this default MFA sign-on behavior, go to Organization Settings. Under the Feature tab, disable the Android Device Lock with Password Reset toggle.



Device Restrictions

IT Admins can limit how an end user interacts with their device by selecting one or more restrictions and clicking Save. The restrictions will be applied on the device. Below is the list of restrictions (for Android devices). Hover over the ? tooltip to know more information about the restriction.
  1. No adjust volume
  2. No airplane mode
  3. No ambient display
  4. No control apps
  5. No autofill
  6. No Bluetooth
  7. No Bluetooth sharing
  8. No config Bluetooth
  9. No config brightness
  10. No config cell broadcasts
  11. No config credentials
  12. No config date time
  13. No config locale
  14. No config location
  15. No config mobile networks
  16. No config private DNS
  17. No config screen timeout
  18. No config tethering
  19. No config VPN
  20. No config WiFi
  21. No content capture
  22. No content suggestions
  23. No create windows
  24. No cross-profile copy-paste
  25. No factory reset
  26. No fun
  27. No install apps
  28. No install unknown sources
  29. No install unknown sources globally
  30. No modify accounts111
  31. No physical media
  32. No network reset
  33. No outgoing beam
  34. No outgoing calls
  35. No printing
  36. No remove user
  37. No safe boot
  38. No set user icon
  39. No set wallpaper
  40. No sharing into profile
  41. No share location
  42. No SMS
  43. No system error dialogs
  44. No unified password
  45. No uninstall apps
  46. No unmute microphone
  47. No file transfer through USB
  48. No user switch
  49. No apps verification

Apps

This tab displays the following options : 

On this Device sub-tab

  1. List of apps that are currently installed in the device along with the version details
  2. List of apps that are scheduled to be deployed. Displays the app name, app version, scheduled date, status, option to delete the scheduled deployment

Available Apps sub-tab

  1. View LDM-managed applications (software, firmware, driver) available on device 
  2. Ability to deploy application updates to the device
  3. Uninstall applications from the device
  4. View deployment status
  5. Ability to filter only errors during deployment

App Restrictions sub-tab

To view this tab, it must be enabled in the Org Settings (Refer Creating a Lenovo Device Manager Organization article for more information).
  1. Displays list of standard pre-loaded Android apps 
  2. Allows end user app experience to be controlled remotely. In the App Restrictions tab, select one of the below options:
  1. Show (default) – allows app to be visible and usable on the device
  2. Hide – app will be hidden on the device and unusable
  3. Disable – app will be visible, but will be disabled and unusable

Peripherals and IoT

This tab displays the following options:
  1. View any USB or HDMI connected peripheral connected to the device
  2. View type of port in use (e.g., USB, HDMI)

Alerts History Tab

The following options are available for a user on the Alerts History tab: 
  1. View any Low Battery alert 
  2. View any Storage alert 
  3. View any OTA Deployment alert
Alert status is reflective over a rolling seven-day period. 

Activity History Tab

The following options are available on the Activity History tab:
  1. View the device Activity History 
  2. Export device activity history as CSV file

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