Viewing Device Information – Android Operating System

Once an Android device is added to LDM, admins can view the device information and perform basic actions through the Device Tray. 

You can navigate to the Device Tray by following this path: Device Management > Device List > (Select the device) > Device Tray. Once opened, the tray displays the device's name in the top-left corner. To edit the name, simply click on the three-dot menu located at the top-right corner of the tray.

If a device  is not fully registered or licensed, its data nor action functionality will be available in the Device Tray

Device information is organized into different Tabs:

Device Info Tab

This tab provides device information, which is presented in these subtabs: 

Device Information

1. Network information (Online/Offline).
   
2. License information: name of the license if the device is licensed.
3. Uptime/Downtime Duration: this metric indicates the duration a device has been online or offline since it was claimed. The percentage measures the uptime or downtime relative to the total time.
4. Device Category (tablet/mobile/AR/VR).
5. Serial Number.
6. Package Type: Limited or Device Owner.
7. UDC Version.
8. Storage capacity (only if the device is online).
9. Battery capacity  (only if the device is online).
10. Power: Reboot.
11. Device Wipe (Factory Reset): when the device is factory reset, all device history will be removed from LDM and the device will not be managed. Org admins/MSP admins will receive an email notification with the organization details, device serial number, date of factory reset.
    

By default, Factory Reset operation requires MFA sign-on to be enabled. To enable MFA, go to User, select MyProfile > Security tab and enable the Microsoft Two-Step Verification toggle button. This will force you to log out from the LDM portal and log back in again. Once you log in, the Factory Reset button will be enabled.

To disable this default MFA sign-on behavior, go to Policy Management > LDM Organization Settings > Feature tab. Select Feature Controls and disable Android Factory Reset toggle.  

Hardware

Shows information about the device's hard disk.

Details

1. Product Family.
2. Manufacturer Name.
3. Operating System.
4. Update Hours: displays the scheduled time for system updates on the device.
5. Country where the device is located.
6. Language: device language setting.
7. Time zone offset: the device’s time zone according to its physical location.
8. Type of Connectivity.
9. Created date.
10. Updated date: date of the device's most recent update.
    

Settings

This tab provides two different settings information – Network Settings and Device Settings.

Network Settings

Users can enable/disable the connectivity (such as Wi-Fi and Bluetooth) directly from the portal. Changes made in this section will be remotely applied to the device.

Device Settings

This tab has two sections – Remote Management and Device Restrictions.

Remote Management

In case the device is stolen or lost, administrators can remotely lock and reset the device password/PIN to disable access to the device. Click Lock Device under Remote Management to reset the device password/PIN. 

By resetting the password/PIN, the device will be automatically locked. However, this operation will take place only when the device is online. If the device is offline, LDM will continue to attempt this action for 1 hour. Reset PIN allows users to enter only 4 numbers while Reset Password allows users to enter a minimum of 6 characters and accepted special characters.

By default, Remote Lock operation requires MFA sign-on to be enabled. To enable MFA, go to User, select My Profile > Security tab and enable the Microsoft Two-Step Verification toggle button. This will force you to log out from the LDM portal and log back in again. Once you log in, the Factory Reset button will be enabled. To disable this default MFA sign-on behavior, go to Policy Management > LDM Organization Settings > Feature tab. Select Feature Controls and disable Android Device Lock with Password Reset toggle.

Device Restrictions

IT Admins can limit how an end user interacts with their device by selecting one or more restrictions and clicking Save. The restrictions will be applied on the device. Below is the list of restrictions (for Android devices). Hover over the ? tooltip to know more information about the restriction.

1. No adjust volume
2. No airplane mode
3. No ambient display
4. No control apps
5. No autofill
6. No Bluetooth
7. No Bluetooth sharing
8. No config Bluetooth
9. No config brightness
10. No config cell broadcasts
11. No config credentials
12. No config date time
13. No config locale
14. No config location
15. No config mobile networks
16. No config private DNS
17. No config screen timeout
18. No config tethering
19. No config VPN
20. No config WiFi
21. No content capture
22. No content suggestions
23. No create windows
24. No cross-profile copy-paste
25. No factory reset
26. No fun
27. No install apps
28. No install unknown sources
29. No install unknown sources globally
30. No modify accounts111
31. No physical media
32. No network reset
33. No outgoing beam
34. No outgoing calls
35. No printing
36. No remove user
37. No safe boot
38. No set user icon
39. No set wallpaper
40. No sharing into profile
41. No share location
42. No SMS
43. No system error dialogs
44. No unified password
45. No uninstall apps
46. No unmute microphone
47. No file transfer through USB
48. No user switch
49. No apps verification
    
    

Apps

This tab displays the following options : 

From LDM

Displays the apps that are currently installed in the device from the LDM portal, along with the version details, and the apps that are scheduled to be deployed.  It offers the ability to Uninstall the applications.

Software Inventory

Displays the list of applications installed on the device. Click the Refresh Sotware Inventory link to update the list. The date of the last update is displayed below the link. 

For information about how to generate a software inventory report, please consult Viewing Software Inventory Audit Report .  

Available Apps

Displays the apps that can be deployed on the device and provides the ability to deploy them. 

To deploy an app, toggle the Status button. To cancel or uninstall a deployment click on the red X located to the right of the app’s toggle button.

Apps Settings

Displays the user applications installed on the device and allows IT Admins to manage how the end user can interact with each app by selecting “Show”, “Hide” or “Disable” from the dropdown menu next each.  

1. Show: The application is fully visible and interactive on the device. The end user can launch it from the desktop if an icon is present or from the Apps menu. All functions and permissions can be managed under the device's Settings > Apps.
2. Hide: This option hides the app icon from the device’s desktop but does not uninstall the app. The app isn't visible in the Apps menu and cannot be launched from there. Additionally, the app is listed under Settings > Apps, where all its functions and permissions are available for configuration.
3. Disable: The app icon is visible on the desktop if a shortcut is placed there; the app is also listed in the Apps menu. However, attempting to launch the app by tapping on its icon on the desktop, in the menu, or in Settings does not activate it. All functions and permissions can still be managed through the device’s Settings > App.
   
   

Warranty

This tab displays detailed information about the device’s warranties.  For more information about warranties, please consult Viewing Warranty Information in Lenovo Devices article.  

Please note that it is only shown for Lenovo devices with a Premium license. 

Peripherals and IoT

This tab displays the following options:

1. View any USB or HDMI connected peripheral connected to the device.
2. View type of port in use (e.g., USB, HDMI).
   
   

Alerts History Tab

Displays the following information: Low Battery alert, low Storage alert, OTA Deployment alert.  

Alert status is reflective over a rolling seven-day period. 

Activity History Tab

Displays the following information: device activity and username, date and time of the event. It also offers the ability to Export activity history to a CSV file.

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