Lenovo Device Manager | Troubleshooting Lenovo Device Manager

Troubleshooting Lenovo Device Manager
Intel® EMA CIRA Connection Issues
There may be occasions when the EMA CIRA connection will display the status as Not Connected in the Device tray - please refer to Viewing Device information - Windows operating system. This troubleshooting article will help you resolve the Not ...
Troubleshooting and FAQ
Question: I am unable to login to the portal; my username or password is incorrect. Answer: Your login credentials must match the login setup in Lenovo ID/Lenovo Passport. If you are still having problems logging in, reset the Lenovo ID password and ...

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Deploying Lenovo Device Manager Agent in Intune
Creating an Intune application to deploy the Lenovo Device Manager Agent in Intune 1. Download the LDM Agent and set the expiry date of the agent. a. In the LDM console, navigate to Device Management > Devices. b. Click on the plus symbol + , located ...
Using ThinkCentre Customization
ThinkCentre Customization is designed exclusively for ThinkCentre devices running Windows and requires a Basic license. It offers powerful features that allow Admins to remotely access devices and perform specific operations that require BIOS ...
Viewing System Update Status Report
This report provides information on system updates for devices across the entire organization. System Update information will be available only if the System Update feature is enabled. To generate a report, click Reports > System Update Status. The ...
Viewing Patch Deployment Status Report
Creating Patch Deployment Status Report When a patch is successfully installed to a Windows device, it is removed from the Patches section and added to Patch Deployment. This report provides details about the patches deployed. To generate a report, ...
Viewing Energy Savings Report
This report provides IT Admins with precise information on total energy savings across the organization, derived from scheduled Power Management programs. It features two views: Dashboard and Individual Devices. Dashboard Displays total energy ...

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Lenovo Device Manager Requirements
Client software for Lenovo Device Manager has a few requirements that the device must meet. The below table lists the basic requirements: Category Requirement Manufacturer Currently any Lenovo device (Windows, Android and Linux) is supported. Third ...
Reference Documents
Terms & Conditions: Available on LDM portal. Preferences for your user account can be accessed by clicking Preferences under your User Icon in the top ribbon. Lenovo Privacy Policy Lenovo Software as a Service Cloud Agreement
Utilizing Intel vPro® Agent
Lenovo Device Manager support Intel vPro® EMA functionality with the installation of the Intel vPro® agent during LDM provisioning. Certain LDM features may be available differently for devices with Intel vPro® Essentials and Intel vPro Enterprise ...
Creating a Lenovo Device Manager Organization
Organization Setup When your organization's portal is created, a single administrative account will be created. The IT Owner (Org Admin) specified to Lenovo at the time of sale will receive a Lenovo Device Manager (LDM) e-mail indicating that he or ...
Utilizing User Preferences
Preferences for your user account can be accessed by clicking Preferences under your User Icon in the top ribbon. Preferences page allows you to manage account language settings, view the Terms & Conditions and Privacy Policy.

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