Removing a Device From Lenovo Device Manager

Removing a Device From Lenovo Device Manager

A device should be deleted if you want to remove it from your portal, especially when ownership of the device has to be transferred outside of your company. Once deleted, the device will no longer be accessible in your portal.

It is recommended that you uninstall the Lenovo UDC Agent (Universal Device Client) from the device if you do not intend on using the device in the portal. For instructions on how to uninstall UDC, please refer the steps below for uninstall instructions.

To delete one or more devices: 
  1. Navigate to Device Management > Devices page.
  2. Select the checkbox next to the device(s) in the devices list.
  3. Click on the Delete button.
  4. Click Yes in the confirmation pop-up to delete the device or Cancel to go back to the devices list.

Removing an Intel vPro device with Intel vPro agent installed

To delete an Intel vPro device with Intel vPro agent installed: 
  1. Navigate to Device Management > Devices page. 
  2. Select the checkbox next to the Intel vPro device(s) in the devices list.
  3. Click on the Delete button.
  4. Click Yes in the confirmation pop-up to delete the device or Cancel to go back to the devices list.
When the Intel vPro device is deleted from LDM, the device will first be automatically un-provisioned from the Intel EMA server. Then the device will be un-provisioned from the UDS server before it is removed from the list of devices on LDM. Until the device is successfully removed from the Intel EMA server, the device status will show as "Decommissioning". This may take up to 1 hour after the deletion request is sent to the Intel EMA server. When the device is in the Decommissioning state, the device will be marked as Inactive and no actions can be performed on the device (such as opening the device tray etc.,)  

If the device has not been successfully un-provisioned from the Intel EMA server within 1 hour of the deletion request, the device will be automatically force deleted from UDS and LDM. Once done, it will be added to the Decommissioned Devices Report.

Uninstalling the UDC agent from a device

Follow the steps to uninstall the UDC agent from a device and remove the management functionality for the device from the portal - 
  1. Click Start and search for Device Manager control panel under Settings. Open the Device Manager screen
  2. Select System Devices > Universal Device Client.
  3. Right click on Universal Device Client Device and click Uninstall.
  4. Make sure to select the checkbox next to Delete the driver software for this device.
  5. Click Uninstall to remove UDC from the device.
Would a video help? Click here to watch

    • Related Articles

    • Lenovo Device Manager Requirements

      Client software for Lenovo Device Manager has a few requirements that the device must meet. The below table lists the basic requirements: Category Requirement Manufacturer Currently any Lenovo device (Windows, Android and Linux) is supported. Third ...

    • Adding a Windows Application to Lenovo Device Manager

      Lenovo Device Manager offers two methods to package Windows based applications – Automatic and Custom Packaging. Automatic method is used for basic executable file deployment while Custom packaging method can be used for more specific file ...

    • Managing Devices Within Lenovo Device Manager

      Devices represent the various types of devices that are in your organization and typically used by employees. A device type can fall under any of the following categories: You can onboard one or more devices to LDM platform through the Device ...

    • Lenovo Device Manager Solution Release Notes v24.6

      Components Release Version Availability Date Lenovo Device Manager 24.6 27 Jun 2024 User Device Services (UDS) Cloud Portal/Frontend 24.6 27 Jun 2024 Universal Device Client (UDC) Agent Windows UDC 24.4 Windows UDS ARM 24.2.1.44 Android UDC 24.04 ...

    • Adding an Android Application to Lenovo Device Manager

      Lenovo Device Manager allows users to add Android applications that can be easily added to LDM Apps list and deployed to one or group of devices. Platform Package Types Formats Supported Max Size Android App .apk 4 GB Firmware .zip .img 4 GB Navigate ...